Can't find the information you need? Here are some of our most asked questions and their answers.

I am experiencing difficulties loading your website page. What do I do?

You can send an email to us at Please specify your browser and include a screenshot of what you can see on our page. Our tech team will get on it and do their best to resolve the issue.  

Can I get customized beauty care products?

Our products are gotten from the best sources and have been tested to fit different skin types. However, for customized products, party favors, or wholesale pricing, please email us at


Is it possible to get a refund?

We pride ourselves on customer satisfaction. We want you to have the best experience while using our beauty care products. Due to the nature of our product, products sold and distributed by Balance Soap Co. are final sale and are not available for refund. Please choose carefully. If your products are damaged upon arrival, don't hesitate to contact us to resolve the issue!

How long before I start seeing results?

To receive the whole experience of our products, please refrain from combining with over the counter or big commercial brands. You should experience skin changes immediately, and typically you should experience skin improvement in two weeks.

Do I have to be worried about using the products if I have allergies?

People with sensitivities to any listed ingredient should not use the product. In case you are in doubt or have sensitive skin, always try an allergy test. If at any time irritation occurs, discontinue use of the product.

How often do I have to use beauty care products?

For best results, it is recommended to incorporate our products into everyday beauty regimens.

What happens after I stop using?

There are no harmful side effects if you decide to discontinue the use of our products.

Shipping Policy

The United Parcel Service is the preferred shipping service. The United States Postal Service (UPS) determines all shipping rates automatically.

Our company's standard processing and handling timeframes are 3-5 business days after an order is placed. Saturday and Sunday, as well as significant holidays, are not considered business days. This does not include the time it takes for the delivery courier to deliver the package.

Processing Time

The time between when you place an order for our products and when the order is completed from our end is the processing time. When we hand over your package to a shipping carrier provider, your product order is considered fulfilled. Shipping takes from 3-5 business days, depending on which service you prefer.

However, due to the COVID-19 protocols and regulations, shipping times may be varied or delayed.


FDA disclaimer

Some information relating to health benefits of some ingredients have not undergone any evaluation from the Food and Drug Administration and are not intended and should not be used as medical advice. In addition, as a result of things read on this website do not delay seeking medical advice or treatment.